PLEASE READ THE FOLLOWING about our farm box delivery service before signing up.
If you live on military housing, please note the following:
1) Delivery time option may not be available for certain military bases such as Atsugi and Ikego. Most of our Atsugi/Ikego base customers receive their farm boxes in the late morning/early afternoon. Yokosuka is usually good with delivery time except between 4-6 pm.
2) You must be reachable by phone (no Japanese phone number, no delivery). The delivery person must speak with you.
3) Depending on the base, door to door delivery may not be available. You may have to receive your box at the main gate.
4) Please write BASE name in the address section.
DELIVERY DAY - You can choose from
Tuesday, Thursday, Saturday
DELIVERY TIME - You can choose from
Before noon, 2-4 pm, 4-6 pm, 6-8 pm, 7-9 pm
*please note delivery time option may not be available for deliveries to certain restricted areas such as military base housing.
*if you do not specify, we will request delivery time to by "unspecified-any time."
DELIVERY SCHEDULE - You can choose from
weekly, every other week, once a month, one time order
June - mid December. Please note the exact dates vary from year to year.
WHAT'S IN THE BOX?
best of seasonal vegetables that are available at the time and key staples such as potatoes and onions. We update weekly farm box photos (photo is a single portion) on our Facebook and on our Instagram page every Monday so you can check what vegetables you will get before you actually receive your box.
SUSCRIPTION PRICE ＆ DEPOSIT PAYMENT
When signing up for subscription, you are asked to pay a deposit that will be used to pay for your NOVEMBER & DECEMBER farm boxes. Between June and October, we will bill you monthly. We will pay you back any balance at the end of the season. Furthermore, if you terminate your subscription mid-season, we will use your deposit for any unpaid deliveries and return to you a remaining balance. Please be sure to have 1) a PayPal account to which we can send a refund, 2) a Japanese bank account to which we can bank transfer, or 3) a mail address in Japan to which we can mail cash. If you choose to pay by collect on delivery, no deposit payment is necessary.
We offer a discounted price per portion for multiple-portion/group delivery subscription orders, as indicated.
ONE TIME ORDER PRICE - 3,300 yen per single portion farm box. No discount for multiple portion delivery order.
Please note the following for all orders:
*All prices include delivery fees (refrigerated delivery during warm months).
*Additional delivery fees for deliveries to the following regions: Chugoku+200, Kansai+150, Tohoku+100, Chubu+50
*No deliveries to Hokkaido, Okinawa, Shikoku or Kyushu regions
PayPal : we will e-mail you an invoice at the end of each month via PayPal. Please note it is not automatic payment.
bank deposit : we will give you our bank account information. Please bear any bank deposit transaction fees.
collect on delivery : Japanese cash only, additional 300 yen per delivery
TERMS OF PAYMENT
Aside from deposit payment and collect on delivery, payment is monthly due by the 10th day of the following month.
Kuroneko Yamato (Black Cat) delivery company. A delivery notification with a tracking number will be e-mailed to you by the delivery company once your farm box is collected from our farm. Please DO NOT REPLY to delivery notification e-mails - we cannot read them.
RETURN, VACATION HOLDS AND TERMINATION POLICY
We do not accept returns. However, if the goods are damaged, please notify us and we will do our best to rectify the situation. For vacation holds or account termination, please e-mail us at least 2 days prior to the scheduled delivery date. You will not be charged for any cancelled shipment, as long as you notify us in a timely manner. Please do not send us Facebook messages or Instagram messages for account related matters.
Although we will do our best, due to various difficult circumstances, you may not receive exactly the same items as the weekly farm photo. Thank you in advance for your understanding.